Conflict Resolution Changed My Life: Missy’s Story of Growth and Confidence
- Jun 1
- 3 min read
Updated: 5 hours ago
In the heart of South Auckland, a young man named Missy was quietly battling something many couldn’t see.
He didn’t enjoy speaking to people. Eye contact made him uncomfortable. And while he carried himself with calm on the outside, inside he often questioned his direction, his purpose, and whether he truly had what it takes to lead a better life. But something inside him said, “Try.” So, for the first time ever, Missy made a decision—to enrol in a course. It was a Conflict and Resolution programme facilitated by Zeducation and funded by Tataki Auckland Unlimited, designed to help people navigate difficult conversations, strengthen emotional wellbeing, and build confidence.
He wasn’t sure what to expect. He just knew he didn’t want to stay stuck.
“I didn’t really like speaking to people,” Missy recalled. “I didn’t even like looking them in the eye. But this course helped me feel more self-confidence in myself.”
What started as a simple decision to attend became something much bigger. As the weeks went on, Missy began to notice changes—not just in how he spoke, but in how he thought and how he felt.
He started communicating better with his partner. Conversations with friends felt easier, lighter, more honest. His mental health began to strengthen. So did his vision.
“This course gave me peace of mind,” he said. “It helped me realise what I’m actually doing with my life.”
But perhaps the most beautiful part of Missy’s journey is what came next—not just his transformation, but his desire to pass that growth on.
“I plan to run my own company one day,” he shared. “To set up jobs for our community. And pass it on. It’s almost like the gift that keeps giving.”
Missy’s journey isn’t just about conflict resolution. It’s about unlocking what was already inside him—potential, purpose, and the power to change his future.
When asked what keeps him grounded, Missy remembers the words his father always told him after a hard day’s work:
“‘E malohi’ — Be strong.”
And today, that’s exactly what he’s doing.
Missy's journey highlights a crucial insight: developing conflict resolution skills isn't just beneficial for individuals—it's essential for fostering healthy, productive workplaces in New Zealand.
Here’s why investing in conflict resolution training is vital:
Enhanced Communication and Team Dynamics: Effective conflict resolution training fosters open dialogue, reducing misunderstandings and promoting collaboration among team members.
Increased Productivity: Employees equipped with these skills can address issues proactively, minimizing disruptions and maintaining workflow efficiency.
Reduced Workplace Stress: By managing conflicts constructively, overall workplace tension decreases, leading to improved employee well-being.
Lower Turnover Rates: A harmonious work environment encourages employee retention, saving costs associated with hiring and training new staff.
Recent New Zealand research supports these benefits:
A study by Fair Way Resolution found that 24% of New Zealand employees experienced at least one disagreement or argument at work within a 12-month period that distracted or prevented them from doing their job. husehill.co.nz
The same study revealed that a third of these disagreements lasted for more than a month, indicating prolonged impacts on productivity. husehill.co.nz
According to MyHR NZ, supervisors and managers spend 30-40% of their time dealing with workplace conflict, highlighting the significant resource allocation required to manage unresolved issues. MyHR
Workplace conflict is estimated to cost New Zealand businesses $440 million each year, emphasising the financial implications of unmanaged disputes. MyHR Investing in conflict resolution training not only empowers employees like Missy to grow personally and professionally but also cultivates a resilient and cohesive organisational culture.
Interested in learning more about these types of life changing programmes for your workforce? Contact Us Today!
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