TEAM
PROBLEM SOLVING
Overview
This Problem Solving programme helps leaders handle workplace conflict with confidence and calm.
Leaders will learn how to identify the real cause of issues, use active listening to reduce tension, and turn challenges into constructive outcomes that strengthen trust and teamwork.
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Leaders will also build empathy, healthy boundaries, and emotional control so they can respond with intention and resolve problems without damaging relationships.
Focus Areas & Benefits:
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Faster conflict resolution with less tension, avoidance, and disruption
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Fewer repeat issues and rework by solving the real root cause
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Stronger team trust and collaboration leading to smoother day-to-day delivery
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Better decisions under pressure through calm communication and emotional control
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More psychologically safe teams with higher engagement, retention, and performance
What will MY PEOPLE learn?
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Understand and navigate different types of workplace conflict with confidence.​
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Identify root causes vs symptoms so you solve the real issue, not just the surface problem.
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Use active listening as a conflict-resolution tool to reduce tension and build understanding.
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Turn conflict into constructive outcomes that strengthen trust and teamwork.
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Resolve issues using empathy while still holding healthy boundaries.
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Recognise and manage emotions effectively to stay calm and respond with intention.
HOW DOES IT WORK?
DURATION:
MINIMUM GROUP:
PRICE:
QUALIFICATION:
Total 15 hours (2 days or 5 weeks)
10 - 15 people
$15,895 + GST
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Ready to upskill your workforce?
Register your interest now or contact us to discuss further.
Phone 0273002253 or email pasitaua@zeducation.co.nz